Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of shopper-stuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***a –
Часы пришли за 2,5 недели до СПб, отслеживался трек до конца. По цвету темнее, скорее темно синий с достаточно ярко коричневыми элементами, смотрится даже красивее. Сами по себе большие, циферблат по размеру как раз пришлось по размеру запястья мужа, на моё очень велико. Ремешок плотный, застегнули на самую маленькую, хотя рука не худая. Так что подойдёт на любую руку от среднего размера и больше. Внутри была инструкция по настройке на английском языке, в часах уже была батарейка. Из найденного пока секундомер и дата.
S***v –
Часы очень красивые !!!самое что волнует это как долго продержаться окрас
W***a –
looks as same as on picture, looks like really expensive watch
A***n –
Horloge ziet er goed uit. Goede lekker lange horloge bandje. Ziet er uit zoals op de site
R***o –
Envío rápido e qualidade do produto
Customer –
Muy bonito, tiene buen peso, se nota la calidad, recomiendo al vendedor
T***i –
Nice watch it’s a good quality
A***i –
très belle montre arrivé rapidement au Maroc merci vendeur
E***s –
ótimo produto, chegou antes do prazo, recomendo!
W***y –
Un muy buen producto llegó más antes de lo esperado y de muy buena calidad se los recomiendo
D***a –
relógio muito bonito , top ,recomendo.
B***l –
So in love with the watch, more beautiful in reality than in the picture… it came in perfect condition, very functional. Took longer than expected but arrived in a very good condition
J***Z –
Excelente tal cual como lo ofrece el vendedor muy lindo este reloj ahora solo que probarlo
L***c –
Are you kidding me, recived after 10 days in Serbia, just 10 days. Thanks a lot, watch came without any scratches, it was well protected. The watch looks big, and beautiful.
M***l –
livraison rapide et produit excelent. exactement comme dans la description.
M***m –
Comprei o produto na Black Friday (29/11/2019) e recebi no dia 16/01/2020. Produto conforme a descrição, bem embalado, sem avarias, muito bonito, ótima qualidade.
K***v –
Часы пришли за 18 дней в Казахстан. Покупкой доволен! Часы соответствуют описанию, по факту даже на вид лучше. Спасибо продавцу!
L***k –
Product matches description. Works well, a stopwatch is a nice touch. hopefully it will last more than a couple of years.
T***N –
Przesyłka dobrze zabezpieczona. Zegarek bardzo dobrze wykonany. Polecam.
M***I –
ساعة ممتازة و ثمنها مناسب