Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of shopper-stuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
G***n –
Нормальные часы, не стыдно носить. Пришли быстро, целые и в рабочем состоянии. Подвёл время с дату. Доволен. Вопрос – сколько прослужат.
M***i –
It came to turkey on 11 dayz unbelieveable!!! Thank you good product good quality highly reccommended!
E***d –
Very satisfied with the product, the quality is very decent for the price. i recommend this watch
Y***a –
Крутые часы. Муж будет в восторге от новогоднего подарка. Выполнены качественно, смотрятся очень солидно! Заказ шёл около месяца в МО. Часы ходят, все безупречно
D***c –
It is better than on pictures and quality is so good and smooth!!! Excellent and perfect
T***i –
Thank you dealer. wery beautiful and delivering fast.
Customer –
Доставка быстро. Упаковка качественная. Доволен часам на все 100. Рекомендую и Продавца, и Товар
J***s –
Chegou com menos de 30 dias no Brasil. O relógio é muito bonito. Ele é grande, no anúncio parecia ser menor, mas eu gostei.
R***o –
excelente o vendedor super rápido ótimo relógio não machuca o pulso recomendo muito bom comprei em 11/11 e chegou em 12/12 devido os correios brasileiro
I***N –
Супер, только долго, больше месяца, тогда как другие товары за 2 недели обычно получаю.
C***a –
Relógio de ótima qualidade. pulseira linda. Vale muito a pena.
Customer –
Très bon vendeur très bon produit une belle montre très satisfait la livraison été très rapide vers l’Algérie merci au vendeur
S***v –
супер, ходят точно, смотрятся супер! размер огромен! но они в этом размере смотрятся огонь! рекомендую!
A***I –
Very good quality quartz watch.. With a perfect design.. I received it in 30 days.. Thanks
J***z –
un reloj diferente, muy chévere
I***r –
Excelente qualidade, até melhor que nas fotos. Chegou em 40 dias mais ou menos, ótima embalagem, vieram em embalagens individuais numa caixa de qualidade. Super Recomendo!!!
A***r –
excelente relación calidad precio, sienta muy bien en la mano y es bastante robusto. la maya parece que es de cuero original. espero que dure. recomendable 100%.
R***k –
Shockingly good at given price. Precision in every detail. Very satisfied with the product, shipping fast.
R***n –
It is very beautiful I really love it. And for the shipping time is about 15 days. Good quality.
K***a –
Класссссс