Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of shopper-stuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
L***o –
Good backpack. Roomy. Two large compartments and two small ones. Super simple
B***a –
Good and cheap backpack. Expands well. Of good internal space.
E***a –
If I liked it, the color is just as I ordered, it looks good material and durable, I bought the 50L and if it looks wide, I will use it and see if it is durable.
J***o –
The backpack is really quite large, I think it really corresponds to something close to 50L. The color is not quite the desert in the photo, mine is more for the faded olive green. Has a lot of compartments, in the largest of them there is a large pillow (folded) in the middle a ps5 and in the front pocket the dual sense. The material is definitely not impermeable, and the material inside and sews without tramps well, so be careful when carrying very heavy and pointed things that can damage the bag. Probably can’t stand a heavy rain without getting things wet inside. For the cost benefit is worth it if you are going to use it casually. By the quality of the material I believe that it will not last long if it is used massively, every day, well loaded.
V***l –
The backpack despite having 30L is very spacious for people who want to use it both to study, and to do light or heavy activities, if you use a lot of space I advise you to take the 50L Very good, great quality. Everything came right and arrived in 17 days.
I***i –
Price performance product. Did not arrive late the material quality is good, but the padding of shoulder straps is insufficient. Can be easily ordered from Turkey
Y***V –
High-quality backpack, the stitching is even, the material is durable, it looks very good, and the Velcro silicone flag of Russia is a gift. Thanks to the store.
C***a –
Very satisfied with the purchase, the backpack really is grid. Arrived before the deadline, the same contains a lot of internal pockets, stored notebook and many other objects. Worth every penny, I recommend.
I***n –
, At least at first glance. The child is very happy. Holds a lot, can be tightened on the sides, will be smaller.
S***n –
Nice backpack. sew well. respect to the store. arrived quickly .
J***a –
Exactly like the ad, I’m not an expert but it seems to be of great quality
Customer –
The bag is very small …. The color is this joy
R***r –
Very large backpack, as the aesthetic is perfect. For the price is perfect.
A***r –
Initial impressions are that the 30L is spread over two main compartments and two small ones at the front. Doesn’t look overly military in khaki. Plenty of compartments which is nice. Will have to see how it goes with a rolled up picnic rug. I used a slightly smaller backpack for many years and the space was enough 99% of the time but that had a larger main compartment. Didn’t come with an Australian Velcro flag but I prefer a plain look anyway.
J***e –
The backpack is durable, waterproof, wide, with many grips, very comfortable and super price. I recommend 100×100. I use it for fishing surfcasting and I fit everything without problems including two 14000 size reels and I still have a lot of space left, almost half, for jacket, food and drink. I recommend 100×100. Spectacular ☆☆☆☆
L***o –
It is super incredible I am very satisfied with the purchase I recommend buying I arrived super fast I bought it Sunday and I came to buy again Tuesday
B***r –
Came very well packed, totally according to the announcement. Looks very tough, arrived very fast, I liked it very much! Very attentive and accurate store in tracking and information. Super recommend, seller congratulations!
R***e –
Arrived as described, and the store paid attention to the question of the flag to be sent according to the country.
J***o –
Perfect backpack highly recommended, I will keep asking this store, fast shipping in perfect condition
M***s –
It looks small, but it is not wide, it is very practical too, I recommend it