Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of shopper-stuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***s –
Poderia melhorar na costura, ser mais firme e entretela ser forrada dos dois lados. Vou encomendar outra.
C***c –
11/14にオーダー11/26にとうちゃく。しゃしんのとおりでよかった！クリスマスのかざりつけにつかいたいとおもいます。
L***a –
Received my order today well packaged but haven’t hanged them yet.the store sewed them the wsy i asked thanks to the seller i recommend
O***n –
Июль супер, продавец умничка, сразу отвечает на вопросы, это мой второй заказ! Буду заказывать еще! Магазин определенно рекомендую!
Customer –
heel nauwkeurig en heel netjes gemaakt op maat die ik wilde hebben
J***n –
좀 앏은편 hook 타입이 나비주름 타입이고 고리 포함 해서 보내줍니다. 두께가 앏은게 좀 아쉽내요. 길이는 별도 요청시 근사치로 대단해줍니다.
Y***t –
Хорошие шторы, края обработаны. Имеют чуть желтоватый оттенок (не голубой)
M***a –
Тюль белая, больше похожа на тонкую органзу, прозрачная. Действительно белая. Прошита на 4, на фото видно – двойные швы, шторная лента скорее желтоватая. Размер похоже, что верный, точнее будет понятно, когда повешу, дополню фото. Обязательно придется стирать перед использованием, потому что есть неприятный запах. Заказ был сделан 11.11, получен на почте 18.12.
I***i –
Teljesen elégedett vagyok a termékkel. Egyedi méretet rendeltem az eladóval történt egyeztetés után. A rendelést követően 6 nap múlva feladta a csomagom. A méret és a varrás tökéletes. Fogok még többet rendelni az eladótól.
V***e –
kokybe super! uzuolaidos atkeliavo per 2 savaites i UK.
O***a –
Отличная тюль, доставка 3 недели до Рост. обл. . Рекомендую
I***c –
Amazing! If you want it look better take width ×3.
E***l –
Хорошее качество. Швы ровные) Попросила немного обрезать длину – обрезали и подшили идеально ровно. Спасибо большое)
K***t –
Заказала 2 тюля. У меня 2 окна в комнате. Один на 5 метров, другой на 4. Тюль красивый, аккуратно пошит. Дефектов никаких нет. Я рада, продавец внимательный, общительный. Доставка около месяца. Теперь буду заказывать тюль в спальную комнату. Рекомендую. Пишу отзывы о покупках в инстаграм @qmeetkati
R***r –
Занавески беру не первый раз уже у этого продавца. Мне очень нравиться и качество, и пошив. Рекомендую. Спасибо.
S***a –
Тюль классный! Доставка быстрая!
V***v –
Качество не очень. Люверсы погнутые, после 1 стирки из под люверсов повылазила ткань. Но её спокойно можно заправить обратно ножом. На окнах смотрятся хорошо.
S***o –
Качество отличное,всё подошло
N***n –
Спасибо за товар. Правда доставка была очень долгая. Почти 3 месяца, но продавец дважды продлевал страховой срок. Качеством довольны. Швы обработаны отлично.