Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesnβt include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenβt received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us withinΒ 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of shopper-stuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message onΒ page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
V***a –
Delivery to Tomsk took 2 months without 4 days. They are all three different in quality. the blue is very thick, matte, dries quickly, no fragrances. Erased poorly even micely, smeared with blue streaks. It turned out to apply Burgundy without stains with 3-4 layers and then not completely, there is a little perfume, it is erased easily. Black is applied easily, on the second layer almost without streaks, has no perfume, is erased easily. Generally satisfied with the order. By the way, in terms of volume, I thought that the smaller bottles, judging by the photo, turned out to be full-fledged as a standard shine.
M***J –
Gorgeous colors, fast shipping and long lasting. Love these !! =)
I***g –
The package went to Israel for almost two months. Blue lipstick has a chymosa smell, black and burgundy smell like chocolate. On lips not tried yet
c***z –
Pygmy very well I liked a lot they hold up a lot
C***u –
very good product.. after 8h still was looking perfect and beautiful colours
Customer –
Everything arrived right and no damage and no customs problems.
L***e –
They are beautiful, the colors very sharp and last a long time, the best thing is that they do not stain. I have loved
M***o –
They arrived very well wrapped, the little packaging is very niceMe still ordering
M***a –
very fast shipping product arrived in good condition. Fair price , Gloss goes on well and seems to last a well enough. very happy with product
Customer –
color is pretty exact, the darker green is a little more blue than I thought but they are still really pretty. they do rub off on straws, cigarettes, glasses, but its gradual enough to not be terrible. took a long time to arrive but overall happy.
S***o –
Arrived in about a month, they are precious colorsI ordered these 6 tones and I have loved it. I still have to test its durability.
C***s –
Very cute! Vibrant colors and durable
R***a –
They are very beautiful colors but my lips are used with them
F***o –
Mat Lipstick with zicenya colors, not to be erased much. Came here for the Moscow, I will describe the goods! Daughter
m***n –
Lipsticks are amazing, especially for the price!! Do not smear and arrived very quickly
o***r –
They take time to dry, but the tones are very exact and matte, I loved them
n***r –
The colors are firm and very beautiful, they arrived very quickly. I recommend them
a***r –
The goods arrived quickly. 3 weeks in accordance with the description. The colors are rich, the lipstick itself is moderately thick with a pleasant smell
v***a –
The product is good, the shade is very rich, the blue color is different from the picture, the others are the same as the art. Recommend, love it!
U***r –
I can’t get it, I got a small smell, a Styka of ale KLI pidsyhvv puzhe is very sticky, a devil of good