Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of shopper-stuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
It’s a real real springworm.
f***f –
The color is not this bright, it is a little dark.
Customer –
It was useful because the scent was not strong. The color is not bad. These days, the lips are too expensive.
K***k –
I like the color. This is good. I think the amount is a little less.
Customer –
Gasttem of Godtem color I’m afraid of this. If it is a different color at this price, it will be quickly erased. good good good
혜***쭈 –
I went out with my make-up today and came in and I used it right away. Originally, the cosmetics you buy on these sites were very careful on your face or on your lips. Um ㅠ ㅠ ㅠ matte back and forth, glossy is different, so it seems to be applied differently depending on the mood and lip conditionOlive Young Cheek I didn’t have a tee, but I’m going to live a little brighter…; oh, that’s right.I came here for something, but if I care about a…
n***r –
Oh, it’s the best because you can do it with a good color, a mat lipstick texture and a moist glrose color. The amount is only one season, and it is good to buy different colors. I need to buy more.
Customer –
I bought it because I liked the idea that it was pasted with the mat lip and the glove lip, but the mat is a, but it’s Glow. Was it chocolate? Among other things, I feel like I’m 10 days old? Yoglow was Balimseong, and the mat was good.
이***진 –
The amount is really small, but the mat lip part is a real alternative …….. If you’re a spring worm, buy it unconditionally.
K***r –
It’s not bad, but it’s too small, it’s a little hard when you put it in.
a***r –
I was embarrassed because it was different from the color, but it was amazing that it was the same color because it was applied to the lips.
Customer –
The color is more light than I thought! One side of the smell is chocolate milk, and the Glow side is strawberry milk I think we should see little continuity, little coloring. But I’m happy with this.
이***율 –
It’s so bad. I didn’t know when I put it on my hands, but I put it on my lips. I think it would be nice to excoriate your lips and apply it.
0***r –
The color of the tint is the same as the picture, and the appearance is really good! I think you can buy it without having to think about the price! But I said it was 5 days delivery, and it came in 7 days… Except for shipping, perfect!
지***정 –
This is a giant beneficiary with both lip-rose tints at the price
K***n –
All OK. Smell strawberry
b***r –
When the spring worms are put on, the color that seems to be completely unmixed and the purchase trip is full. If you are satisfied
a***r –
I was worried about the problem on my lips. Nim capacity Small
예***최 –
The color is likely to be used by the brown worms as if they were wrong. Less over writing cat
소***이 –
The dog is crazy.