Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of shopper-stuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
G***i –
It is small but very beautiful and arrived on time recommended
F***a –
pretty small.. about the size of the little finger.. maybe about 1 or 2 ml max.. but for the price it’s not too bad… smooth and mild gloss
M***T –
They are i little smaller then expected but are still totally worth it price wise.
i***l –
this is really cute! it came very early and personally i love it the gloss is so cute but its very small. however it can last as long as you dont like just CONSTANTLY keep putting it on your lips. I bought 4 (all of them came), gave one to my mother as a gift she said she loves it! the aloe really helps with repairing the lips very well and it helps bring out the natural tint of the lips. its really helping me with things like getting rid of hyper pigmentation on my lips along with other lip therapy with a scrub I made (if you want it, olive oil, cinnamon, sugar, vanilla, some other stuff i forgot ), and its beautiful. please try it, definitely worth every cent!
주***이 –
And the real class… I like it so much. The real Balinm is also so gently Balinish and again!! It’s incredibly moist!!! The color also turns real natural and pretty!!! Oh so pretty really!!! Buy two! Buy three!! Get another accident!! Oh, I like it so much!!
Customer –
This product is used in one when I arrive and I really liked the order, it arrived much earlier than expected, a hundred that moisturizes the lips
Customer –
If the product is small, arrived in good condition and sealed, the delivery was fast.
a***r –
A little small, but it works lips change color and are bigger, even it came quickly
Customer –
Small container, bright pink, a light tone as I wanted
Customer –
Very good❤️Is also small but for its price it is good, it reached chili in almost 1 monthI recommend
a***r –
Very sweet and small size has a small finger haha but natural and crazy color MRA gives you natural and pink
A***z –
Arrived before the delivery date .. it’s small, but I like it very much .. I would definitely buy it again
A***n –
I like it very much and I like it to be beautiful and beautiful, it’s really beautiful and it looks very beautiful
L***o –
Small but good. Thank you very quickly.
Customer –
highly recommend, I put this on last night and my lips looked like I was related to Kylie Jenner. Fyi it got delivered from China to New Zealand in 1 hour very satisfied . Makes me feel like a brand new women .
A***a –
It is very small pack, but is nice and makes lips pink in a while. I like it very much. Recommend!
Customer –
The goods arrived quickly packed well ordered for the second time the first time did not send it to the Post Office, I could not pick it up, I decided to order a second time very good though and a small one can take a lot of space on the trip does not take up on the lips. I will apply not only on dry lips but also with lipstick of any shade I will end up ordering again and again
m***r –
The product arrived very late after 80 days unfortunately the product is good but shipping after suffering
V***o –
As in the photo, it looks good quality, I still don’t try it.
a***v –
i love everything ab these but after a while of using then then turn brown or that might just be my lipliner